- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Free Quote And Expert Advice
If you have suffered the misfortune of a data loss through hardware failure our engineers are on hand to help. Send us an email or telephone us and speak to one of our highly skilled and friendly engineers who will, first of all, offer a diagnosis as to the nature of the hard drive failure. We can then offer you a no obligation quote that will include a fixed price (return delivery of your data included). If you are interested and want to continue with the process, pack your hard drive up securely and send it to us via Royal Mail registered or special delivery, or courier it to us. Packaging the device securely reduces its ability to move too much in transit and ensures it arrives to us in as good a physical condition as possible even though it has perhaps failed to function. If you are local to us why not call into your nearest Data Recovery centre; our engineers will be more than happy to speak to you. If you can’t visit us personally you will find a downloadable shipping form on the Contact Us page that you can use to make sure we have all of your contact details.
Free Diagnosing And No Obligation Quote
When we have received the drive from you our engineer will once again check it over and contact you to offer a full and comprehensive diagnosis. They will also discuss the quotation with you again although there is no obligation to continue with the process if you have changed your mind. We will never proceed without your say so and our engineer will be happy to explain the next step in the process should you wish to proceed.
Recovering Your Data
If you have agreed to the costs as set out by our engineer then your drive will be entered into the service chain. It normally takes 2-3 days to recover the data from a faulty drive and when it has been securely stored to our servers the engineer will contact you by telephone to explain what has been done. At the same time you will also receive an email detailing the exact nature of the recovery’s contents including screenshots and a full directory listing. If you are happy with this we ask that you verify the data and make full payment so that we can arrange for a physical copy of the backup can be sent out to you via next day courier.
Sending Data Back to You
Having verified the data and paid for its recovery we will arrange for it to be returned to you by next day courier. We accept credit and debit cards and do not charge for their use. We also accept cheque and bank transfer. When full payment has been receive we will organise the return of your data by courier to your place of work or home; there are no additional charges for this; our engineer has already quoted you a price including the return delivery of your data.